Professional Services
Hands-on setup and expert guidance from the Jet team. We design your call flows, manage your number porting, connect your integrations, and tune your reporting — so the platform works the way your business does from day one.
Setup Done With You, Not Just For You
Jet's platform is built to be configured by your own team — but some businesses want experienced hands on the build. That's where Professional Services comes in. Our Australian-based specialists work alongside you to scope your requirements, build your account, and get every number, route, and integration behaving exactly as intended.
As an Australian-owned business that has run its own telco network since 2006, Jet brings deep telephony and call tracking experience to every engagement. You're not handed a generic checklist — you get a tailored configuration aligned to how your calls, teams, and campaigns actually flow.
What's Included
A Professional Services engagement can cover as much or as little of your build as you need. Common areas of focus include:
- Guided onboarding — account structure, users, and permissions configured to suit your team
- Call flow design — IVR menus, time-of-day routing, call queues, and overflow handling mapped out and built
- Number porting management — we coordinate porting your existing numbers across with minimal disruption
- Integration setup — connecting Google Ads, GA4, Salesforce, HubSpot, and other CRMs to your call data
- Reporting configuration — dashboards, attribution, and scheduled reports set up around your KPIs
- Ongoing optimisation and consulting — regular reviews to refine routing and improve attribution over time
How an Engagement Works
Every engagement follows a clear, staged process so you always know what's happening and what comes next.
- Discovery — we map your current call handling, marketing sources, team structure, and reporting goals
- Design — we draft your call flows, number plan, and integration approach for your sign-off
- Build — we configure the platform, set up tracking numbers, and manage any porting
- Connect — we link your Google, analytics, and CRM integrations and validate the data end to end
- Handover — we walk your team through the build and confirm everything is live and reporting correctly
- Optimise — optional ongoing reviews to refine routing and attribution as your business changes
The Outcomes You Can Expect
A well-scoped engagement means you go live faster, with fewer misconfigurations and a platform your team understands. Callers reach the right place, marketing spend is attributed accurately, and your reports reflect the metrics that matter to your business.
Because Jet owns its own network, porting and number provisioning are handled in-house rather than through a third party — keeping your migration coordinated and your billing in AUD with a single Australian provider.
Let's Build It Together
Talk to our team about a Professional Services engagement scoped to your business.