Call Recording
Record inbound and outbound calls for quality, training, and compliance — stored securely on Jet's Australian network and searchable by the campaign that drove every call.
Every Call, Captured
Jet Call Recording captures both inbound and outbound calls across your tracking numbers and softphone lines. Recordings are linked to the same record as the rest of your call data, so the audio sits alongside the caller's number, duration, agent, and full source attribution.
Because Jet runs its own telco network here in Australia, recordings are captured at the carrier level rather than bolted on through a third party. That means consistent quality, reliable capture, and a single platform for your calls and your data.
Why Teams Record Their Calls
- Coach your team with real call examples instead of guesswork
- Resolve "he said, she said" disputes with an accurate record of what was agreed
- Verify orders, bookings, and quotes captured over the phone
- Maintain a defensible record for compliance and dispute resolution
- Spot common objections and questions to improve scripts and training
- Onboard new staff faster by sharing examples of great calls
Secure Storage and Fast Retrieval
Recordings are stored securely and made available through the same Jet dashboard your team already uses. Play recordings directly in the browser, or download them as standard audio files for archiving, training libraries, or sharing with colleagues.
Access is controlled through user permissions, so you decide who can listen to and download recordings. Find any call quickly by searching on date, number, agent, or the campaign and keyword that generated it — the same attribution data Jet records for every call.
Australian Compliance Considerations
Recording phone calls in Australia is governed by federal and state and territory laws, and the rules can differ depending on where you and your callers are located. As a general principle, it is good practice — and in many cases a legal requirement — to notify callers that a call may be recorded and to give them the opportunity to continue or end the call.
Jet makes it straightforward to play an automated notification message before a call connects, so every caller is informed up front. You stay in control of which numbers are recorded and how recordings are retained. This page is general information only and not legal advice; we recommend confirming your obligations with a qualified adviser for your specific circumstances.
Pairs With Reporting and CRM Logging
Call recording is most useful when the audio sits next to the context. With Jet, each recording is tied to its full attribution and reporting data, so you can jump from a conversion report straight to the conversation behind it.
- Link recordings to source, campaign, and keyword in your reporting
- Attach recordings to the matching contact or lead in your CRM
- Push call details and recording links to Salesforce, HubSpot, and more
- Review the calls behind your highest-value campaigns in seconds
Capture the Conversation Behind Every Call
Secure, searchable call recording on Jet's own Australian network.