Call Tracking Features
Everything you need to connect every phone call back to the campaign, keyword, and ad that drove it — built on Jet Interactive's own Australian telco network.
Capture Every Call's Source
Attribution starts with knowing where a call came from. Jet uses Dynamic Number Insertion (DNI) to swap the phone number shown on your website based on how each visitor arrived — so the call carries its source data with it.
Pair DNI with static numbers for offline channels like print, radio, and signage, and you can measure every channel that drives the phone to ring.
- Dynamic Number Insertion that matches numbers to traffic source, campaign, and visitor session
- Keyword-level tracking to attribute calls down to the search term in Google and Microsoft Ads
- Static numbers for offline and print campaigns, with no website changes required
- Local, 1300, 1800, and 13 numbers available across Australia on Jet's own network
- Unlimited tracking numbers so every campaign can have its own dedicated line
Record, Review, and Coach
Knowing a call happened is only half the picture. Jet captures the conversation so you can verify lead quality, settle disputes, and improve how your team handles enquiries.
- Call recording on inbound and outbound calls, stored securely and ready to download
- Call whisper announcements that tell the agent which campaign or number the caller dialled before they answer
- Custom greetings and on-hold messages to keep the caller experience on brand
- Recordings tied to each call record alongside its full attribution data
Recording features are configurable to suit your obligations under Australian call-recording and privacy requirements.
Route Calls Intelligently
Send each caller to the right place the first time. Jet's IVR and routing tools turn your inbound numbers into a flexible, automated front door for your business.
- Multi-level IVR menus that qualify and segment callers before they reach your team
- Time-of-day and after-hours routing for round-the-clock call handling
- Geographic routing to send callers to their nearest branch or state-based team
- Call queues and overflow rules so no caller is left waiting unanswered
- Failover routing to mobile or voicemail to protect against missed calls
Reporting in Real Time
Every call, keypress, and outcome flows into Jet's reporting platform as it happens. There's no overnight wait — you can see which campaigns are driving calls today and act on it.
- Live dashboards showing call volume, source, duration, and answer rates
- Filter and segment by campaign, keyword, number, location, or IVR selection
- Scheduled and exportable reports for clients and stakeholders
- Missed-call and first-time-caller insights to surface lost opportunities
Connect Your Stack
Call data is most valuable when it lives where your team already works. Jet pushes call events and attribution into your advertising, analytics, and CRM platforms automatically.
- Google Ads and Google Analytics 4 for closed-loop attribution and conversion import
- Meta and Microsoft Ads to optimise campaigns against real phone leads
- Salesforce, HubSpot, and other CRMs to log calls against contacts and deals
- Zapier and webhooks to connect calls to thousands of other tools
- Two-way SMS from your tracking numbers to follow up callers and confirm bookings
See Jet Call Tracking in Action
Book a demo and we'll show you how every feature works with your campaigns and numbers.