User Management
Add and remove team members, assign numbers and call flows, set access levels and control exactly who sees recordings and reports — all from one screen in Jet HUB.
Your Whole Team, Managed in One Place
User Management in Jet HUB gives admins a single, central place to control everyone who touches your phone system. Invite a new starter, assign them a number and a softphone login, and set what they can see and do — without raising a support ticket or waiting on a provisioning queue.
As people join, change roles or leave, you stay in control. Disable a login the moment someone departs, reassign their number to a colleague, and keep your call data secure. Because Jet runs its own Australian telco network, the users you create map directly to live extensions, numbers and call flows on the platform.
What You Can Control
User Management covers the full lifecycle of a team member — from onboarding through to offboarding.
- Add and remove team members in seconds, with email invitations for new logins
- Assign phone numbers, extensions and softphone credentials to each user
- Connect users to the call flows, IVR menus and call queues they belong to
- Set access levels so each person sees only what their role requires
- Control who can listen to call recordings and who can view reporting
- Reset passwords, suspend logins and offboard staff instantly when they leave
Roles and Permissions That Fit Your Structure
Not everyone needs full access. Jet HUB lets you assign access levels so administrators can manage numbers, call flows and billing, team leaders can review their group's calls and reports, and agents simply log in to take and make calls. You decide where the boundaries sit.
Call recordings and reporting are sensitive, so permissions for them are handled separately. Give managers visibility into recordings and dashboards for coaching and compliance, while keeping that data out of view for users who do not need it.
Built to Scale With Teams and Multiple Sites
Whether you run a single office or sites across multiple states, User Management scales with you. Group users by team, department or location, assign the right numbers and call flows to each, and manage them all from the one Jet HUB account.
As your business grows, onboarding a new branch or a new cohort of agents is a matter of minutes, not a project. Everything stays consistent, auditable and under your control — no spreadsheets, no guesswork about who has access to what.
Take Control of Your Team in Jet HUB
Manage users, roles and permissions with confidence — backed by an Australian telco network and local support.