CRM Sync
Keep call and contact data flowing automatically between Jet and your CRM — so every call record, recording and attribution detail lands against the right contact, in real time.
One Source of Truth for Every Call
When your phone system and your CRM hold different versions of the same contact, your sales and service teams lose time reconciling records — and your reporting can't be trusted. CRM Sync closes that gap by keeping Jet and your CRM aligned on the same contact and call data.
Every tracked inbound and outbound call, its source attribution and its recording are written back to the matching contact in your CRM. Updates made in either system flow through automatically, so your team always works from current, complete information.
Automatic Two-Way Data Flow
CRM Sync runs continuously in both directions. New contacts, status changes and call activity are exchanged between Jet and your CRM without manual exports or spreadsheet uploads.
- Inbound and outbound calls logged against the matching CRM contact as activities
- Call recordings and AI-generated transcripts attached to the contact's timeline
- Source, campaign and keyword attribution written to your CRM fields
- Contact updates made in your CRM reflected back in Jet
- New callers automatically created as contacts or leads when no match exists
Smart Contact Matching and De-Duplication
Accurate sync depends on matching the right call to the right contact. Jet matches on phone number first, with fallbacks to other identifiers, and normalises Australian number formats so a mobile entered as 0412 345 678, +61 412 345 678 or 61412345678 all resolve to the same person.
When a caller already exists, Jet updates that record rather than creating a duplicate. When several partial records describe the same contact, de-duplication rules keep your database clean instead of multiplying entries every time someone rings.
Works Across Major CRMs
CRM Sync connects to the platforms Australian sales and marketing teams already rely on. Native integrations cover the most common systems, with webhooks and Zapier available for everything else.
- Salesforce — calls, recordings and attribution synced to leads, contacts and opportunities
- HubSpot — call activity and source data mapped to contact and deal records
- Custom and in-house CRMs via webhooks for real-time event delivery
- Thousands of additional apps through Zapier when no native connector exists
Because Jet runs its own telco network here in Australia, call data is captured at the source and synced without relying on third-party middlemen.
Real-Time Updates, Not Overnight Batches
Call records, recordings and attribution appear in your CRM as calls complete — not hours later in an overnight job. Your team sees the full context of a contact's most recent call before they pick up the phone or follow up by email.
Keep Your CRM in Sync With Every Call
Automatic, two-way, real-time — connect Jet to your CRM and stop chasing data.