Australian-Based Support From a Team That Knows Call Tracking.
When you contact support, you're speaking to someone in Australia who understands the local telco landscape and knows the platform inside out.
Support Channels
Multiple ways to reach us — choose the channel that suits you best.
Help Centre
Browse our knowledge base for setup guides, FAQs, and integration documentation.
Email Support
Raise a ticket for any account or technical questions. Typically responded to within one business day.
Live Chat
Available within the Jet portal during business hours. Get quick answers without picking up the phone.
Onboarding & Setup
New to Jet? Our team will guide you through setup — from adding the tracking snippet to your site, to configuring your first tracking numbers and connecting your ad platforms.
Onboarding support is included with all plans. Most businesses are fully live within a few hours of signing up.
Get Started FreeWhat onboarding covers
- Installing the Jet tracking snippet on your website
- Configuring tracking numbers for each campaign or source
- Connecting Google Ads and GA4 to your Jet account
- Setting up call forwarding and routing rules
- Reviewing your first attribution data together
Professional Services
For complex integrations, custom reporting builds, or multi-location configurations, Jet's professional services team is available on a project basis.
Contact us to discuss your requirements and we'll scope the work with you.
Contact UsCustom Reporting
Tailored dashboards and data exports built around your specific reporting requirements.
Multi-Location Configuration
Complex routing and tracking setups for businesses operating across multiple locations or regions.
Custom Integrations
API-level integrations with your CRM, data warehouse, or bespoke internal systems.