Feature
Time Routing
Route calls based on the time of day and day of week — so callers always reach the right person, at the right time.
Calls at 6pm Shouldn't Ring the Same Way as Calls at 10am
Time Routing lets you define routing rules based on your business hours, team schedules, or campaign objectives. Route business-hours calls to your sales team, after-hours calls to a voicemail box with a callback promise, and weekend calls to an on-call number — all automatically.
Use Cases
- Route after-hours calls to voicemail with a professional message and callback commitment
- Direct lunchtime call surges to overflow teams or backup numbers
- Set different routing rules for different inbound numbers or campaigns
- Combine time routing with IVR for sophisticated call flows
Combine With Other Routing Features
Jet's routing features work together. Combine Time Routing with Geographic Routing and IVR to build call flows that handle any scenario — automatically.
Route Every Call to the Right Place
Configure time-based routing in minutes from the Jet portal.