Integration

Salesforce Integration

Log every inbound call as an activity in Salesforce. Create leads, enrich contacts, and bring full campaign attribution into your CRM automatically.

Close the Loop Between Marketing and Sales

Call tracking data is most valuable when it reaches the people who act on it. Jet's Salesforce integration pushes inbound call records — including the source, campaign, keyword, and outcome — directly into Salesforce, so your sales team has the context they need and your marketing team can see what happened after the call.

Without this connection, marketing teams optimise for calls that may never convert, and sales teams answer calls with no visibility into which campaign or keyword drove the enquiry. The Jet-Salesforce integration closes that gap.

What Gets Synced to Salesforce

Call activity log Each call is created as a completed Task or Activity on the matching contact or lead
Lead creation New callers can be automatically created as Leads in Salesforce
Campaign attribution Source, medium, campaign, and keyword from the originating session
Call duration and outcome Duration, answered/missed status, and IVR selection if applicable
Recording link Clickable link to the call recording within the Jet portal
Transcript excerpt AI transcript summary available as a note field (where enabled)

How It's Used

  • Sales managers review call records in Salesforce alongside deal activity — no need to log into a separate platform
  • Marketing teams use Salesforce opportunity data to determine which campaigns generate calls that actually close
  • Operations teams trigger Salesforce workflows and automations based on inbound call events
  • Reporting teams build revenue attribution reports that include phone-driven leads at every stage of the funnel

Setup and Configuration

The Salesforce integration is configured via OAuth connection inside the Jet portal. Once authorised, you can map Jet call fields to your Salesforce objects and configure rules for lead creation, activity logging, and field population. The Jet team provides onboarding support for configuration.

Call Attribution Inside Salesforce

Every phone lead, logged automatically with the campaign data that drove it.