Feature

Postcode IVR

Route every caller to their nearest branch, franchise, or dealer automatically — based on the postcode they enter at the start of the call. No operator required.

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What Is Postcode IVR?

Postcode IVR is a specialised call routing feature that prompts callers to enter their postcode at the start of a call. The system then matches that postcode to the nearest location in your network and connects the call directly — without involving a receptionist or national call centre.

It's purpose-built for Australian businesses operating across multiple locations — franchise networks, dealer groups, national service providers, and multi-site operators — where callers should be speaking to someone local, not a generic inbound team.

How It Works

1. Caller dials your national number One number advertised across all campaigns and locations
2. Postcode prompt plays Caller is asked to enter their postcode using the keypad
3. Nearest location is identified Jet matches the entered postcode to your closest branch or dealer
4. Call is connected Caller is transferred directly, with full attribution data captured
5. Data is recorded Postcode entered, location matched, and call outcome all logged

Why Postcode IVR Matters for Multi-Location Businesses

  • Run national advertising with a single trackable number and still deliver callers to the right local team
  • Eliminate manual call transfer and reduce misdirected calls to wrong locations
  • Capture postcode data alongside campaign attribution — understand which areas your ads are generating calls from
  • Improve caller experience by connecting them to someone with local knowledge and availability
  • Support franchisee and dealer accountability with per-location call reporting
  • Scale to hundreds of locations without adding routing complexity

Who Uses Postcode IVR

Postcode IVR is used by businesses where callers have a strong preference for dealing with someone local, or where physical proximity determines which team should handle the call.

Franchise networks National advertising, local franchisee call handling
Automotive dealer groups Route enquiries to the dealer closest to the caller
Real estate agencies Connect callers to the office covering their suburb
Home services companies Despatch calls to technicians or teams in the caller's area
Healthcare networks Direct patients to their nearest clinic or practice

Attribution Stays Intact

When a call is routed via Postcode IVR, the full attribution chain — source, medium, campaign, keyword, and landing page — is preserved in the call record. You know which ad drove the call, which postcode the caller entered, which location they were sent to, and what happened next.

This data feeds into your Jet dashboard, Google Ads, GA4, and any other connected platforms — so your campaign optimisation isn't flying blind just because calls are being distributed across locations.

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One Number. Every Location. Full Attribution.

Postcode IVR connects callers to the right team without losing the data that makes your advertising work.

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