IVR — Interactive Voice Response
Qualify, segment, and route every caller before they reach your team — automatically.
What Is IVR?
IVR (Interactive Voice Response) is the technology behind "Press 1 for sales, press 2 for support" phone menus. Jet's IVR allows you to build multi-level call flows that route callers to the right team or queue based on their selections.
Within Jet's call tracking platform, IVR selections become data points. You can see not just where a call came from, but what the caller intended — whether they were calling for sales, service, a specific department, or another reason.
Key Benefits
- Route callers to the right team without manual operator intervention
- Capture caller intent as a data field in your call tracking records
- Combine with time routing for 24/7 call handling
- Use with geographic routing for location-based call flows
- Reduce misrouted calls and improve first-call resolution
IVR + Call Attribution = Complete Picture
Most call tracking platforms treat IVR as a separate tool. Jet combines IVR selection data with full attribution data — so you know not just which ad drove the call, but which department the caller was seeking.
Build Smarter Call Flows
IVR that captures intent, not just routes calls.